Priority Number One:
Outstanding Customer Service...
If there's ever a
problem, we address it promptly and thoroughly.
Long before the cable industry implemented its "on time customer
guarantee" program, Atrex had policies in place for scheduling work and
meeting timetables precisely. That's one
of the reasons every Atrex truck carries communications equipment and
installers check in after every job. Atrex has been "on time" every time
Our dispatch department
calls each customer when an installer is on the way. We make sure the
customer is ready and has the required funds on hand to avoid a repeat
call. And we verify all "not-home" reports. Even our attention to the
details of paperwork is meticulous.
Supervisors inspect work on a consistent
basis to make sure we achieve the highest standards of quality and
And to make sure you're satisfied with our work, we stay in close touch
with system management.
Periodic evaluation forms are also sent
to you to monitor your ongoing satisfaction. And if there's ever a
problem, we address it promptly and thoroughly with action by the highest
levels of Atrex management.